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An offline help solution is important, especially if your users are not always connected to the internet.ģ. Your in-app knowledge base articles should be easily searchable and contain pre-defined canned responses made by your customer support staff. Reduce the number of support tickets by providing in-app native FAQs that answer common questions from users.ĩ1% of consumers state that they would use a knowledge base if it’s available. This way, users won’t have to vent out their frustration by leaving a bad review or a low rating in the App Store or Google Play, just because they can’t talk to you.Ģ. An in-app messaging tool, like live chat, will make communication between you and your users as easy as sending an SMS. One in five consumers prefers online chat over any other communication channel. Provide a way for customers to message you directly without leaving your mobile app. Here are 10 tips on how you can provide the best customer support for your mobile app users:ġ.
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In terms of growth, highly reviewed apps are just simply better.īy providing instant and accessible help desk within your mobile app, you can increase positive reviews, improve app ratings, and turn users into loyal, happy, and engaged customers. With hundreds of mobile apps being added to the App Store and Google Play everyday, vying for mobile users’ attention becomes a huge challenge.